Privacy policy

Farmlystays (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you access and use our services, including our website, mobile applications (iOS and Android), and other services related to booking hotels, resorts, farmhouses, homestays, and corporate bookings (collectively, the “Services”).

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We collect different types of information to provide and improve our Services:

a. Personal Information:
When you create an account, make a booking, or contact us, we may collect personal details, including:

Name
Email address
Phone number
Payment information (credit card details or other payment methods)
Address (for booking purposes)
Corporate information (for corporate bookings)
Profile data (user preferences, reviews, etc.)

b. Usage Data:
We automatically collect data on how you interact with our Services, such as:

Device information (e.g., IP address, browser type, operating system)
Location data (if you grant us permission to access location services)
Pages visited on our website or app
Actions taken within the app (e.g., bookings, searches)
Referral data (e.g., how you found our site)

c. Cookies and Tracking Technologies:
We use cookies, web beacons, and other tracking technologies to enhance your experience on our site. This includes remembering your preferences and providing personalized content and advertisements. You can manage your cookie preferences through your browser settings.

2. How We Use Your Information

We use the collected information for the following purposes:

To process bookings, including hotel, resort, farmhouse, homestay, and corporate reservations.
To personalize and improve your experience with our Services.
To communicate with you about your bookings, account updates, promotions, and customer service inquiries.
To analyze and understand how our Services are used, in order to enhance functionality and user experience.
To send you marketing communications, if you have opted in to receive them.
To comply with legal obligations and resolve disputes.

3. How We Share Your Information

We may share your information with third parties in the following situations:

Service Providers: We may share your information with trusted third-party service providers who assist with our operations (e.g., payment processors, booking partners, email service providers).
Corporate Bookings: If you are booking as part of a corporate account, we may share relevant details with the corporate entity to facilitate booking management.
Legal Requirements: We may disclose your information if required by law or in response to legal requests, such as subpoenas or court orders.
Business Transfers: In the event of a merger, acquisition, or sale of our company or assets, your information may be transferred to the new owner or successor organization.
With Your Consent: We may share your information with third parties when you have given us explicit consent to do so.

4. How We Protect Your Information

We take the security of your information seriously and implement appropriate technical and organizational measures to safeguard it against unauthorized access, loss, or alteration. These measures include encryption, secure servers, and access controls.

However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

Access: You can request access to the personal information we hold about you.
Correction: You can update or correct inaccurate information.
Deletion: You can request the deletion of your personal information, subject to legal and contractual obligations.
Opt-Out of Marketing: You can opt-out of receiving marketing communications from us by following the unsubscribe instructions in our emails or by contacting us directly.
Data Portability: In certain jurisdictions, you may have the right to request a copy of your data in a machine-readable format.
Withdrawal of Consent: If you have provided consent for specific data processing activities, you may withdraw that consent at any time.

If you wish to exercise any of these rights, please contact us using the details provided below.

6. Children’s Privacy

Our Services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information as soon as possible.

7. Third-Party Links

Our Services may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we update the Privacy Policy, we will post the revised version on our website and update the effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

Farmlystays
Email: [info@farmlystays.in]
Phone: [+91 94824 36399]
Address: Bengaluru, Karnataka, India
Website: [www.farmlystays.in]